How to Book
All class bookings and purchases can be done online through MindBody Online ahead of class time. Book your class up to one hour in advance of start time – early is better as classes fill up.
Downloading the MindBody app on your smartphone helps you book easily.
Intro Offer
New to the studio? Try unlimited classes for two weeks for $40+HST the very first time you come. This offer is available to anyone brand new to the studio!
What to Bring
We’ve got mats and props to borrow so just bring what you need for your comfort. All movement practices at Mosaic are barefoot practices and you will be most comfortable in active clothes.
Late Policy
Our doors will open ten – fifteen minutes before class begins.
Students should arrive ten minutes before the start of class. All classes start on time and front doors will be locked once class begins. Once class starts, you will not be allowed entry to the studio.
Cancellations
Please cancel your reservation at least (8) eight hours before the class time to avoid a late cancellation fee. This allows the space to be filled by another student. A late cancelation will result in the loss of the drop-in class fee for non-members and a late cancellation fee of $10 +HST will apply to members. Please be considerate of the cost to the studio for late cancelling. We reserve the right to restrict access to pre-booking if late cancelling becomes a habit.
Waitlists
If a class is full, you can put your name on the waitlist so you will be notified if a spot opens up. Please make sure your settings in your MindBody account allow you to receive email or text notifications as you will be automatically entered into classes if a spot is open. If you do not attend, this will be considered a no-show and fees will apply.
Class Passes
Unless specifically indicated (sales, holiday specials), class passes do not expire and are valid from the date of purchase. These passes are non-transferable.
Refunds
Class passes are non-refundable and non-transferrable. All merchandise bought on-site is non-refundable and non-returnable. For retreats, workshops and teacher trainings, full refund minus any non-refundable deposit and a $25 plus admin fee is available if cancelled 30 days prior to course start. A 50% refund minus a $25 plus admin fee is available if cancelled 14 days prior to course start. After that, no refunds are available as we make decisions about whether or not to run programs based on registration numbers.
Deposits for workshops, teacher trainings and retreats are non-refundable.
Anti-Oppressive Space
Mosaic Yoga strives to be active in expanding our knowledge as a collective and as individuals to deconstruct White-Body Supremacy, Capitalism and Colonialism on a personal and societal level. We ask all our students to respect each other and to commit to the terms of our Code of Ethics. We reserve the right to remove anyone who is engaging in discrimination, harassment or threatening language.
Phone Policy
If possible, please leave your phones outside of studios instead of bringing them into the practice spaces. If there is a reason why you might need your phone (i.e. on-call medical professional) or you are worried about theft, please have it on silent at all times and leave the studio before engaging in text/talk conversations.