Refund Policy

Classes

Class passes are non-refundable and non-transferrable. Please cancel your reservation at least (8) eight hours before the class time to avoid a late cancellation fee. A late cancelation will result in the loss of the drop-in class fee for non-members and a late cancellation fee of $10 +HST will apply to members. We reserve the right to restrict access to pre-booking if late cancelling becomes a habit.

Pre-Registered Classes

All pre-registered classes are non-transferable and non-refundable. They are also non-transferable for any other pre-registered series or any other date, other than the one purchased for.

Merchandise

All merchandise is non-refundable and non-returnable.

Events

For retreats, workshops and teacher trainings, full refund minus any non-refundable deposit and a $25 admin fee is available if cancelled 30 days prior to course start. For single day workshops, 50% percent refund is available if cancelled seven days or more prior to course start. After that, no refunds are available as we make decisions about whether or not to run programs based on registration numbers.

Deposits for workshops, teacher trainings and retreats are non-refundable.

Covid/Contagious Illness Policy

Events at Mosaic

If you test positive during an event and it is possible for you to isolate at home and not attend any other programming (e.g. during a teacher training at Mosaic), we will try to find a way for you to get the information from home (Zoom, catch up classes etc).

There may be an additional cost associated with this option. We cannot provide any discounts or refunds in these situations.

Events Away from Mosaic

If you test positive during an event and isolating at home is not possible (e.g. an overseas retreat), you will be asked to isolate in place and to not attend any inside public gatherings including classes and shared dining. We will make the experience the best possible for you. We are creative! When you are out of your room, we ask that you wear a mask in all inside and outside spaces.

If you are on a retreat and someone tests positive you may be asked to move rooms or change carpool arrangements in order to provide the least amount of exposure for the least amount of people. You will always be able to choose – we respect your autonomy and you will not be forced into any situation that you are not comfortable with. Testing is recommended and if any person is showing symptoms, they will be asked to test in order to be able to stay on in the public programming and dining times.

We cannot provide any discounts or refunds in these situations.